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  • More FAQs
    Can't find your question on our FAQ page leave us a message and we will get back to you as soon as possible.
  • What are the Payment Plans for the custom orders?
    Payment Plan One:​ Place a 45% deposit that will be subtracted from the final price Pay the full price once the custom order is completed Receive the order at the end of full payments Payment Plan Two:​ Place a 45% deposit that will be subtracted from the final price Pay the full price over a period of time once the custom order is completed Receive the order at the end of full payments Payment Plan Three: Place a 45% deposit that will be subtracted from the final price Pay the instalments as the items required and minimize the final total Receive the order at the end of full payments
  • How do I become Verified or a VIP?
    Want to be verified or become a VIP here's how! Click Here Verified Perks 20% off all custom orders all year round Exclusive offers on M.A.S-Boutique Products Anniversary Vouchers on membership Order Priority (ensures your custom order is completed on time - due to availability) Exclusive chances to model M.A.S-Boutique originals as shown in the Gallery. Free Repairs Up to £10 *incl non-boutique products. Free Alterations to all items *including non-boutique products. Qualified for verified members' group *including exclusive releases Variety of holiday discount codes for custom orders. Free Entry To All M.A.S-Boutique Shows. (Limited Tickets) VIP Perks 20% off all custom orders all year round Exclusive offers on M.A.S-Boutique Products Anniversary Vouchers on membership Order Priority (ensures your custom order is completed on time - due to availability) Exclusive chances to model M.A.S-Boutique originals as shown in the Gallery. Free Alterations to all items *including non-boutique products. Free repairs to all items *including non-boutique products. Access to VIP Groups. Access to Verified Groups. Free Deliveries on all Custom Orders. All holiday discount codes for custom orders. Free Entry To All M.A.S-Boutique Shows. (Limited Tickets)
  • What personal information do you need and why?
    We need your name, address and email to process your order. We do not share our client's personal information with external companies.
  • How long does a custom order take and what does it cover?
    - How long it takes - Custom order completions will vary on multiple factors; for example if you have a evening gown that has multiple embellishments from sequins to beads the process to stitch them on could possibly take a week or two, however a deadline date can be set within a minimum 30 days to complete. This will mean that it will be a simple custom order compared to a detailed embellished order. - What it covers - Custom orders cover everything there is to imagen. our designers would sit down with you via virtually or physically to go over all the details and sketch out the design with you which can take a hour or more, then once the sketch and details have been finalised a price is given once all the requirements have been sourced followed by the agreed payment plan. custom orders will also cover any of our garments that are no longer or yet available on the store with the added benefits of adding to the core design and changing materials that you would prefer making it truly unique to you.
  • Why does the delivery say upon completion?
    As each of our garments are made on order and not pre-stocked, we are unable to provide a guaranteed estimate of when it will be completed, however most orders don't take more than two weeks to fulfill. This does depend on how large the order is and availability of the required materials.
  • What is your price range?​
    Our prices vary depending on the customer's request. A budget can be discussed before working on a specific customised order. However, the pre-made products have labelled prices you can enquire about. Although the prices across products may vary depending on the customer's demands, we aim to keep our creations reasonably priced. You can contact us directly with a detailed description of the product you have in mind and we will provide a quote as soon as possible.
  • What is your size range?
    M.A.S-Boutique prides itself on its diversity of sizes. We have a strict policy against discrimination. We create pieces for everyone, regardless of their size, race, sexuality or gender. Our pieces can be custom-made to whichever size is required.
  • What do you have to offer?
    We offer a wide range of products and services from custom made clothing to pre designed online store. A few of our services cover Photoshoots, repairs and alterations and general design inquires for those that are curious to the process of their custom orders. We also have teamed up with a small business called Sammy Stitches to support and cover all aspects of the team and industry. From creating your everyday clothes to creating the perfect garment for your special day, M.A.S-Boutique works closely with you to ensure your vision gets brought to life and we don't stop there; we create items for pets as well as different types of homeware, such as fitted table-cloths, dining seat covers and pillows. we are also able to upcycle any of your old clothes or homeware to bring it back to life.
  • Are your crochet items safe for children?
    While all our crochet toys are made with care using soft, child-friendly materials, any toys that include plastic attachments or embellishments (like eyes, buttons, etc.) should be used under adult supervision if the child is under 3 years old.
  • Do you offer gift wrapping?
    Yes, we do! If you’d like an item gift wrapped, please contact me.
  • When will my order ship and how long will it take to arrive?
    All items are shipped within 2 business days of your order. Once shipped, most orders typically arrive within 2 days, depending on your location. You’ll receive tracking information once your order is on its way!
  • Can I order a custom crochet toy?
    We'll do our very best to accommodate your request! Please contact us to discuss the details of your custom crochet toy.
  • What materials do you use in your crochet items?
    We use Recycled Polyester Craft Filling - Toy and Cushion Stuffing
  • Can I customize the colour or design of an item?
    Yes, absolutely! If you’d like an item in a colour that’s not currently listed, feel free to send me a message with your request. I’d be happy to discuss colour options and availability with you!
  • What is your return and exchange policy?
    Unfortunately, we do not accept returns. Please be sure to review all product details and sizes carefully before placing your order. If you have any questions, feel free to reach out, and I’ll be happy to help!
  • Do you ship internationally?
    Currently, we don’t offer international shipping, but it's something were looking into. We hope to be able to offer it in the future, so stay tuned for updates!
  • Can I track my order after it's been shipped?
    Yes, you can! Once your order has been shipped, you’ll receive tracking information so you can follow its journey right to your doorstep.
  • How should I care for my crochet items?
    Our crochet toys are machine washable, wash on a gentle cycle using warm water. Always air dry your crochet items to prevent any shrinkage or damage. For hats wash using a gentle cycle at 30 degrees. Lay flat to dry to maintain the shape. Avoid wringing out to prevent stretching.

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©2017 by M.A.S Boutique. EST. Since 2017

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